If you use all your contracted hours, we’ll let you know in advance and agree the best way forward with you, whether that’s topping up at your existing rate or adjusting your retainer. We’ll never bill beyond your agreed hours without your approval, and urgent matters will always be handled promptly.

Yes, many clients begin with a one-off project, such as a policy review, an HR audit, or a specific piece of recruitment or employee relations support. It’s a good way to see how we work, and if it goes well, we can talk about ongoing support that suits your needs.

We work primarily remotely, which keeps things flexible, responsive and cost-effective for our clients. Where on-site support is needed, such as workshops, leadership sessions or sensitive employee meetings, we’re happy to travel, with any agreed travel costs and expenses billed at cost.

You’ll work directly with our founder, a Chartered Fellow of the CIPD (FCIPD) with over twenty five years of HR experience. There’s no handing off to inexperiecned staff, so you get senior expertise and a consistent point of contact throughout.

We treat all employee and client information as strictly confidential and handle it in line with UK GDPR and the Data Protection Act 2018. Personal data is only used for the work you’ve engaged us for, is stored securely, and is never shared without your permission or retained longer than needed.

We agree clear objectives with you at the start of every engagement, then track progress against them throughout. Depending on the work, that might include retention, absence levels, engagement feedback, time-to-hire, or simply whether a policy or process is being used consistently, and we’ll review the results with you at the end.